salora wellness

Privacy Policy

Last updated: 18 August 2026

Salora Wellness respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Salora Wellness collects, uses, stores and protects your personal information when you visit our website, contact us, join a waitlist, subscribe to communications, book an event or retreat, purchase a product, or otherwise interact with us.

This policy is intended to comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

1. Who We Are

Business name: Salora Wellness
Location: Western Cape, South Africa
Email: breathe@salorawellness.com
Website: salorawellness.com

For the purposes of POPIA, Salora Wellness acts as the responsible party in relation to personal information for which we determine the purpose and means of processing.

2. Personal Information We May Collect

Depending on how you interact with Salora Wellness, we may collect:

  • your name and surname;

  • email address;

  • telephone number;

  • billing or delivery information;

  • event or retreat booking information;

  • order and transaction information;

  • information submitted when joining a waitlist or mailing list;

  • information contained in enquiries or correspondence;

  • preferences relating to our events, products or communications;

  • names and contact details provided for ticket transfers;

  • website usage and technical information, including IP address, browser type and device information; and

  • information collected through cookies and similar technologies.

Where reasonably required for an event or retreat, we may also request information relating to dietary requirements, accessibility needs or health considerations that could affect safe participation.

We will only request information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you when you complete a website form;

  • when you join the Salora Daily Wellness Planner waitlist;

  • when you subscribe to marketing communications;

  • when you book an event or retreat;

  • when you purchase a product or service;

  • when you contact us by email, social media or through our website;

  • when you attend a Salora Wellness experience;

  • automatically through cookies, analytics and website technologies; and

  • through service providers involved in processing bookings, orders or payments.

4. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • process and manage bookings;

  • communicate important event or retreat information;

  • process ticket transfers, cancellations or refunds;

  • manage the Daily Wellness Planner waitlist;

  • process purchases and orders;

  • arrange delivery where applicable;

  • provide customer support;

  • administer our website;

  • improve our events, products and services;

  • understand how visitors use our website;

  • maintain appropriate business and accounting records;

  • prevent fraud, misuse or security incidents;

  • comply with our legal obligations; and

  • send marketing communications where permitted by law.

We will only process personal information where we have a lawful basis to do so.

5. Marketing Communications

Where you have consented to receive marketing communications, Salora Wellness may send you information relating to:

  • upcoming wellness events;

  • retreats;

  • the Salora Daily Wellness Planner;

  • new products or services;

  • special offers;

  • wellness content; and

  • Salora Wellness news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in an email or by contacting:

breathe@salorawellness.com

Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing booking, order or enquiry.

6. Event Photography and Video

Photography and video may occasionally take place at Salora Wellness events and retreats for promotional, website and social-media purposes.

Where appropriate, attendees will be informed that photography or filming may take place.

Where consent is required by law, Salora Wellness will obtain the necessary consent before using identifiable images.

If you do not wish to appear in photographs or video, please inform a member of the Salora Wellness team before or at the event so that reasonable steps can be taken to accommodate your request.

7. Payments

Payments for Salora Wellness products, events or services may be processed through secure third-party payment providers.

Payment details such as full card information may be collected and processed directly by the payment provider rather than by Salora Wellness.

Those providers may process your personal information in accordance with their own privacy policies and terms.

8. Third-Party Service Providers

Salora Wellness may use trusted service providers to assist with services including:

  • website hosting;

  • website forms;

  • email marketing;

  • payment processing;

  • booking management;

  • analytics;

  • accounting;

  • cloud storage;

  • delivery and fulfilment; and

  • other operational services.

We may provide these providers with personal information only where reasonably necessary for them to provide services to us.

We do not sell your personal information to third parties.

9. International Transfers of Personal Information

Some third-party technology providers used by Salora Wellness may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA and applicable data-protection requirements.

10. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • enable essential website functionality;

  • remember user preferences;

  • understand website traffic and usage;

  • analyse website performance;

  • improve the user experience; and

  • support advertising or marketing functionality where applicable.

Where required, users may be offered the opportunity to manage non-essential cookies.

You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

11. How Long We Keep Personal Information

Salora Wellness will retain personal information only for as long as reasonably necessary for:

  • the purpose for which it was collected;

  • providing products or services;

  • maintaining appropriate business records;

  • complying with legal obligations; or

  • establishing, exercising or defending legal rights.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

12. How We Protect Your Information

Salora Wellness takes reasonable technical and organisational measures to protect personal information against:

  • loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • destruction; or

  • unlawful disclosure.

While we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate action in accordance with applicable law.

13. Your Rights

Subject to POPIA and other applicable law, you may have the right to:

  • ask whether Salora Wellness holds personal information about you;

  • request access to your personal information;

  • request correction of inaccurate or outdated information;

  • request deletion or destruction of personal information where permitted;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • object to direct marketing; and

  • lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, contact:

breathe@salorawellness.com

We may request reasonable information to verify your identity before processing certain requests.

14. Children and Minors

Salora Wellness does not knowingly collect personal information from children without appropriate consent or lawful authority.

Where a particular event or service is available to minors, we may require consent from a parent, guardian or other legally competent person where required.

15. Third-Party Links

The Salora Wellness website may contain links to external websites, social-media platforms, booking systems or other third-party services.

These websites operate independently and may have their own privacy policies.

Salora Wellness is not responsible for the privacy practices, content or security of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our services;

  • our business practices;

  • technology;

  • third-party providers; or

  • applicable law.

The latest version will be published on our website with an updated revision date.

17. Contact Us

For privacy enquiries or requests concerning your personal information, please contact:

Salora Wellness
Western Cape, South Africa
breathe@salorawellness.com

You may also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.